Saw a charge you don't recognize? It is almost certainly us. Purchases from this store appear on your card or bank statement as:[janoonline.com].
If that descriptor does not look familiar, it is because it reflects our billing entity,

Stellar Skiez Inc. rather than the store name Jano Online Please contact us before opening a dispute or charge back with your bank. We resolve almost every issue - including refunds, cancellations, wrong or damaged items, and unrecognized
charges - faster than the dispute process can, and usually within one business day.

How to reach us:

Phone: (978) 813-4059
Email: support@janoonline.com
Company: Stellar Skiez Inc..
Address: 5 Lexington Court APT 418 Merrimack, NH 03054
Support hours: Monday-Friday, 9:00 AM - 5:00 PM ET

When you contact us, please include the order number, the name and email used at checkout, and the amount charged. Opening a bank dispute before contacting us can freeze the order and delay any refund you are owed. Give us the chance to make it right first - we will.